Terms and Conditions – Ilkley Car Audio Ltd

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These Terms and Conditions (“Terms”) govern the use of the website www.ilkleycaraudio.co.uk and all services provided by Ilkley Car Audio Ltd. By accessing our website, booking services, or delivering a vehicle to our premises, you agree to be bound by these Terms.

1. Business Details

Company Name: Ilkley Car Audio Ltd
Director: Martin Taylor

Business Address:
Unit 5, Lencia Industrial Estate
East Parade
Ilkley
LS29 8JP

Email: enquiries@ilkleycaraudio.co.uk
Telephone: 01943 604345

Business Hours:
Monday to Saturday, 9:00am – 5:30pm
(Closed on Bank Holidays and seasonal holidays)

2. Labour Rates

Our standard labour rate is £85.00 per hour plus VAT.

All labour is charged based on time allocated and reserved in advance.

3. Deposits and Booking Policy

For bookings involving diagnostics, auto-electrical work, or installations using customer-supplied parts, a non-refundable one-hour deposit (£85.00 + VAT) is required at the time of booking.

This deposit secures workshop time and staffing resources and will be retained in full under the following circumstances:

• Failure to attend the appointment
• Arrival one hour or more late
• Cancellation on the day of the booking
• Rescheduling to another day

The deposit is retained as compensation for lost workshop time.

4. Vehicle Condition on Arrival

All vehicles must be delivered in a clean, safe, and sanitary condition suitable for workshop work.

If a vehicle is deemed excessively dirty, unsanitary, hazardous, or unsafe to work on (including but not limited to biohazards, waste, mould, strong odours, or obstructed working areas), Ilkley Car Audio Ltd reserves the right to:

• Charge additional labour for cleaning or preparation; or
• Refuse to carry out the work.

Where work is refused due to vehicle condition, the customer will still be charged for the initial one-hour booking slot at £85.00 + VAT.

5. Labour Time and Lunch Break

Quoted labour times exclude the lunch break, which is taken between 12:00pm and 1:00pm.

Example: A four-hour labour quote commencing at 9:00am will result in an estimated collection time of approximately 2:00pm.

6. Customer-Supplied Parts

Where customers supply their own parts or equipment:

• Ilkley Car Audio Ltd accepts no responsibility for the warranty, performance, quality, or compatibility of such parts.
• If a customer-supplied part is found to be faulty during installation, all labour charges remain payable.
• If a customer-supplied part is incompatible with the vehicle or other components, all labour charges remain payable.
• Removal or reinstallation of customer-supplied parts is chargeable.

7. Large Installations and Advance Payments

For larger installations or where parts are required:

• Full payment for parts is required upfront before work commences.
• Labour charges are payable in full on the day of completion, unless otherwise agreed in writing.

8. Cancellation and Parts Refunds

If a customer cancels an installation after parts have been ordered:

• A supplier restocking fee will apply and be deducted from any refundable amount.
• If cancellation occurs more than 14 days after the parts have been ordered, no refund will be issued. The customer will receive the parts, and ownership will transfer to them.

Certain parts, including bespoke, special-order, or electrical components, may be non-returnable.

9. Goodwill Labour Adjustments on Large Installations

For large installations lasting one full working day or two full working days, Ilkley Car Audio Ltd may, at its discretion, apply a reduced labour rate as a gesture of goodwill.

This goodwill adjustment applies only to the initially agreed scope of work.

Any additional work requested or required outside the original agreement will be charged at the standard hourly rate of £85.00 plus VAT.

Such goodwill adjustments do not constitute a waiver of rights or set a precedent for future work.

10. Vehicle Storage and Parking

10.1 Vehicles Parked Outside

Vehicles left on-site and parked in the car park are left entirely at the customer’s own risk, particularly outside business hours.

Vehicles parked in spaces belonging to neighbouring units or outside designated Ilkley Car Audio Ltd parking areas remain the sole responsibility of the customer, including any damage incurred.

10.2 Vehicles Stored Inside

Vehicles stored inside our premises overnight with a declared value exceeding £200,000 will incur an additional insurance charge.

Customers may opt out of this additional cover; however, by doing so, they acknowledge that Ilkley Car Audio Ltd’s insurance will only cover vehicles up to a maximum value of £200,000 per vehicle. Any loss or damage above this value shall not be recoverable.

11. Security and CCTV

Ilkley Car Audio Ltd operates CCTV systems for security and monitoring purposes.

Vehicle keys are recorded and stored off-site outside of working hours as an additional security measure. By leaving a vehicle with us, customers consent to these security arrangements.

12. Late Collection of Vehicles

Our standard closing time is 5:30pm.

Late vehicle collection is available only by prior arrangement and agreement and may incur a late collection fee unless agreed in advance.

Vehicles not collected within the agreed-upon times may be secured overnight and may incur additional charges.

13. Workshop Safety and Customer Access

For health, safety, security, and insurance reasons:

• Customers are not permitted to enter the workshop area.
• Access is only permitted with explicit approval from a member of staff.
• Failure to comply with workshop safety rules may result in the refusal of service.

14. Website Use and Safety

This website is provided for general information purposes only. Ilkley Car Audio Ltd makes reasonable efforts to ensure accuracy but provides no warranty that the content is complete, current, or error-free.

Unauthorised use of this website, including attempts to damage, interfere with, or gain unauthorised access, may result in legal action.

15. Limitation of Liability

Ilkley Car Audio Ltd shall not be liable for:

• Indirect or consequential losses
• Pre-existing vehicle faults
• Loss or damage arising from customer-supplied parts
• Loss or damage to vehicles left outside business hours beyond the limits stated in these Terms

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

16. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

17. Acceptance of Terms

By using our website, booking services, or leaving a vehicle with Ilkley Car Audio Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions.